TERMS & CONDITIONS FOR TENANT VERIFICATION SERVICES
Effective Date:
Last Updated: 29 January, 2025
These Terms & Conditions (“Terms”) govern the Tenant Verification Services (“Service”) provided by The Basera (“Company,” “we,” “our,” or “us”) to customers (“User,” “you,” or “your”). By availing of our services, you agree to abide by these Terms.
1. Service Overview
The Basera facilitates Tenant Verification Services by outsourcing the verification process, including background checks and documentation verification, to third-party service providers (“Service Providers”). The Company acts only as a facilitator and does not conduct verifications directly.
2. Scope of Services
Verification of tenant background based on user-provided details.
Coordination with third-party service providers for identity and document verification.
Assistance in obtaining police verification reports (if applicable).
3. User Responsibilities
Provide accurate and complete information required for verification.
Ensure all submitted documents are valid and genuine.
Bear all applicable verification charges and service fees.
Understand that verification results are based on available records and do not guarantee tenant reliability.
4. Fees & Payments
The service charges will be communicated at the time of booking.
Payments must be made in advance and are non-refundable once the process begins.
Any additional charges will be informed before proceeding.
5. Limitation of Liability
The Basera is not responsible for any disputes arising between landlords and tenants based on verification results.
We do not guarantee the accuracy or completeness of reports provided by third-party service providers.
Delays caused by third-party service providers, government agencies, or unforeseen circumstances are beyond our control.
6. Third-Party Involvement
The Basera merely facilitates the service and does not assume any legal responsibility for actions taken by third-party service providers.
Any claims or disputes regarding the quality or accuracy of verification reports must be addressed directly with the third party.
7. Confidentiality & Data Protection
All user-provided information will be handled with confidentiality.
We may share necessary details with third-party service providers solely for service execution.
Data protection measures will be in place as per applicable laws.
8. Cancellations & Refunds
Cancellation requests must be submitted before the initiation of the verification process.
No refunds will be issued once the service has commenced.
Refunds, if applicable, will be processed within 30-45 business days.
9. Indemnification
You agree to indemnify and hold The Basera harmless from any claims, damages, or disputes arising from the use of this service.
10. Governing Law & Dispute Resolution
These Terms shall be governed by the laws of [Jurisdiction]. Any disputes shall be resolved through arbitration or legal proceedings in Kota, rajasthan.
11. Amendments
The Basera reserves the right to modify these Terms at any time. Users will be notified of any changes via our website or registered communication channels.
For further inquiries, contact us at: support@thebasera.com